Terms and Conditions

Last updated: February 2025

These Terms and Conditions ("Terms") govern your use of the Linux RMM service operated by Brindleford Technologies Ltd ("Company", "we", "us", "our"). By accessing or using our service, you agree to be bound by these Terms.

1. Definitions

• "Service" means the Linux RMM remote monitoring and management platform
• "User" means any individual or entity that accesses or uses the Service
• "Account" means your registered account with the Service
• "Agent" means our software installed on managed devices
• "Managed Device" means any server or system with our Agent installed
• "Content" means data, scripts, credentials, and other materials uploaded or created via the Service

2. Account Registration

2.1 Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms. If using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

2.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your Account
• Notifying us immediately of any unauthorised access
• Ensuring all users within your organisation comply with these Terms

2.3 Accurate Information

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.

3. Service Description

3.1 Features

Linux RMM provides remote monitoring and management capabilities including:

• Real-time system monitoring and metrics collection
• Remote script execution across managed devices
• Scheduled automation and task management
• Secure credentials storage and management
• Audit logging and compliance reporting

3.2 Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. Please refer to our Service Level Agreement for uptime commitments.

4. Subscription and Payment

4.1 Subscription Plans

The Service is offered on a subscription basis. Plans vary by features, number of managed devices, and data retention periods. Current pricing is available on our website.

4.2 Free Tier

We offer a free tier with limited features. Free accounts may be converted to paid subscriptions at any time. We reserve the right to modify or discontinue the free tier with 30 days' notice.

4.3 Billing

• Subscriptions are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law or stated in these Terms
• We may change prices with 30 days' notice before your next billing cycle
• Failure to pay may result in suspension or termination of your Account

4.4 Taxes

Prices exclude applicable taxes. You are responsible for paying any taxes associated with your use of the Service, except for taxes based on our net income.

5. Acceptable Use

Your use of the Service must comply with our Acceptable Use Policy. You agree not to:

• Use the Service for any unlawful purpose
• Access systems you do not own or have authorisation to manage
• Distribute malware, viruses, or harmful code
• Attempt to gain unauthorised access to our systems or other users' accounts
• Interfere with or disrupt the Service or related networks
• Resell or redistribute the Service without our written consent
• Use the Service in a way that could damage our reputation

6. Your Content and Data

6.1 Ownership

You retain all rights to Content you upload or create through the Service. We do not claim ownership of your data.

6.2 License Grant

You grant us a limited license to host, store, process, and transmit your Content solely to provide the Service. This license ends when you delete your Content or terminate your Account.

6.3 Responsibility

You are solely responsible for:

• The accuracy and legality of your Content
• Scripts you execute on managed devices
• Credentials and access permissions you configure
• Backing up your data (while we maintain backups, you should maintain independent copies)

7. Intellectual Property

7.1 Our Rights

The Service, including its software, design, features, and documentation, is owned by Brindleford Technologies Ltd and protected by copyright, trademark, and other intellectual property laws.

7.2 License to Use

We grant you a limited, non-exclusive, non-transferable license to use the Service during your subscription period, subject to these Terms.

7.3 Restrictions

You may not:

• Copy, modify, or create derivative works of the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Remove any proprietary notices or labels
• Use our trademarks without written permission

8. Confidentiality

We will treat your Content and account information as confidential. We will not access your Content except:

• To provide and maintain the Service
• When required by law
• With your consent
• To investigate potential violations of these Terms

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Service will be uninterrupted, secure, or error-free
• Results obtained from the Service will be accurate or reliable
• The Service will meet your specific requirements
• Any defects will be corrected

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM
• WE ARE NOT LIABLE FOR LOSS OF DATA, REVENUE, PROFITS, OR BUSINESS OPPORTUNITIES

These limitations apply regardless of the theory of liability and even if we have been advised of the possibility of such damages.

11. Indemnification

You agree to indemnify and hold harmless Brindleford Technologies Ltd, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Scripts or commands you execute on managed devices

12. Termination

12.1 By You

You may terminate your Account at any time through the Service settings or by contacting us. Termination does not entitle you to a refund of prepaid fees.

12.2 By Us

We may suspend or terminate your Account:

• For breach of these Terms
• For non-payment of fees
• If required by law
• If you pose a security risk to the Service or other users

12.3 Effect of Termination

Upon termination:

• Your access to the Service will cease immediately
• You must uninstall all Agents from managed devices
• We will delete your data in accordance with our Privacy Policy
• Provisions that should survive termination (such as liability limitations) will remain in effect

13. Changes to Terms

We may modify these Terms at any time. We will provide notice of material changes via email or through the Service at least 30 days before they take effect. Continued use after changes constitutes acceptance of the new Terms.

14. Governing Law and Disputes

14.1 Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

14.2 Jurisdiction

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14.3 Informal Resolution

Before initiating legal proceedings, you agree to contact us at [email protected] to attempt informal resolution of any dispute.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, Acceptable Use Policy, and any applicable DPA or SLA, constitute the entire agreement between you and us regarding the Service.

15.2 Severability

If any provision is found unenforceable, the remaining provisions will continue in effect.

15.3 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

15.4 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

15.5 Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control.

16. Contact Information

For questions about these Terms: